1. Introduction

  • Briefly state the purpose of the policy and your commitment to customer satisfaction.

2. Cancellation Policy

  • Explain the process for clients to cancel services.
  • Specify any notice period required for cancellation (e.g., 7 days before the service begins).
  • Indicate how cancellations can be made (e.g., via email, through your website).

3. Refund Policy

  • Outline the conditions under which refunds are granted:
    • Full Refund: Available if services are canceled within a specific timeframe (e.g., 7 days after purchase).
    • Partial Refund: Conditions under which partial refunds may apply (e.g., services rendered, projects in progress).
    • No Refund: Specify situations where no refunds will be issued (e.g., custom work that has begun).

4. Refund Process

  • Describe how clients can request a refund.
  • Outline the timeframe for processing refunds once a request is made (e.g., 5-10 business days).

5. Exceptions

  • Mention any exceptions to the policy (e.g., special projects, events).

6. Contact Information

  • Provide contact details for clients to reach out with questions about cancellations and refunds.

7. Changes to the Policy

  • State that the policy may be updated and how clients will be informed of changes.