1. Introduction

  • State the purpose of the document.
  • Define key terms used in the document (e.g., “Client,” “Services,” “Agreement”).

2. Acceptance of Terms

  • Explain that by using your services, clients agree to these terms.

3. Services Provided

  • Describe the services your agency offers.
  • Include details about any service packages, deliverables, and timelines.

4. Client Responsibilities

  • Outline the client’s responsibilities, such as providing necessary information and approvals in a timely manner.

5. Payment Terms

  • Specify pricing, payment methods, and due dates.
  • Include information on late payments, interest, and any fees for returned payments.

6. Cancellation and Refund Policy

7. Intellectual Property Rights

  • Clarify ownership of intellectual property created during the project.
  • Specify whether clients receive usage rights and any conditions.

8. Confidentiality

  • Include a clause stating that both parties agree to keep confidential information private.

9. Limitation of Liability

  • Limit your agency’s liability for damages or losses resulting from the services provided.

10. Governing Law

  • Specify the jurisdiction and laws that govern the agreement.

11. Modifications

  • State that you may modify the terms and that continued use of services constitutes acceptance of the new terms.

12. Contact Information

  • Provide contact details for clients to reach out with questions regarding the terms.